Return Policy

Returns Policy

At paulygons.com, we strive to ensure you are completely satisfied with your purchases. However, if you need to return an item, we're here to help.

Returns

• Time Frame: You can return items for a refund within 3 days of confirmed delivery.
• Condition: Items must be new, unopened, unused, and in the same condition that you received them. They also need to be in the original packaging.
• Return Process: To initiate a return, click here. Please follow the instructions provided to send your item back.
• Refund Processing: Refunds will be issued to the original form of payment and may take 3-5 business days to process. We will process your refund within 3 business days of receiving the returned item.
• Restocking Fee: Orders with free shipping are subject to a restocking fee of up to 15%.
• Inspection: We inspect all returned items for signs of use, abuse, or deliberate damage. Refunds are at our sole discretion based on the item's condition.

Shipping

• All orders ship within 3 business days via USPS and are typically delivered within 5-7 business days.

Return Shipping

• Customers are responsible for return shipping costs.

Please note: The above policy applies only to items purchased directly from us. Items purchased through third-party retailers are subject to the retailer's respective return policy.